shipping & returns

shipping policy

Processing Time: 1-2 Days

We ship everything with either USPS or UPS depending on the weight of the order. 

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The above are processing times as sometimes we make candles to order and do not account for the time the package is in transit. Priority Mail is typically delivered within 1-3 business days while UPS Ground usually takes 1-4 business days. You should receive a shipping notification with tracking information once your order leaves our studio. Please let us know if you'd like your order expedited and we will try our best to do so!

return & exchange policy

At Grand Candles, all of our products are carefully inspected before they are shipped. Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to Brooklyn Candle Studio within 7 days of delivery.

You may also exchange your product for another candle of the same size and price within 14 days of purchase. The buyer is responsible for shipping cost on all return items.

In the event the package is damaged during shipping you may return your unused candle(s) for a full refund of your purchase price, less shipping and handling within 14 days of delivery. Please contact us at info@grandcandles.com for further details.

Address: 11900 Edgewater Dr.

Suite 603

Lakewood Ohio 44107

Phone: 216-815-1550

Email: sales@grandcandles.com

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© 2018-2020 by GRAND CANDLES LLC

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