Frequently asked questions

Visit our shipping information and refund policy for current details. Delivery options and charges for your address are shown at checkout.

Start with our fragrance guide to explore six scent collections, or browse best sellers for customer favorites.

Yes. Browse reed diffuser refills and follow our refill guide.

Read our candle and product care guide and follow the directions on your product.

Contact Grand Candles with your order number and the email used at checkout. We can help you find the right next step.