WHEN SHOULD I ORDER FOR THE HOLIDAYS?
We recommend ordering early December for the best opportunity to receive your order by Christmas!
Like any business, we never can guarantee any shipment by Christmas as we rely on USPS + UPS for final delivery and their systems can experience delays at anytime.
WHERE DO YOU SHIP TO?
We ship around the world!
Any FREE SHIPPING promotions that we offer are valid for US shipments only.
All customers are responsible for their own country's duties / taxes / extra shipping fees.
HOW LONG WILL MY ORDER TAKE TO SHIP?
1 Business Day. We process all orders the next day.
I PUT IN THE WRONG SHIPPING ADDRESS, HOW CAN I CHANGE IT?
We ask that you review your order before submitting to ensure all information is accurate. If you enter a wrong shipping address, please contact us as soon as possible so we may change the address before your item ships.
Due to the volume of orders we process and how fast USPS + UPS pickup each day, once an order's label is created, we are unable to make any changes to the delivery address.
If your order ships UPS, call 1 -800-742-5877to change your address. If your order ships USPS, call 1-800-275-8777 to change your delivery address.
INTERNATIONAL: I'M NOT IN THE US, AM I RESPONSIBLE FOR CUSTOMS AND DUTY TAXES?
Each customer is responsible for any fees, duties, or taxes that they may incur when shipping to countries outside of the US.
HOW DO I SHIP TO MULTIPLE ADDRESSES?
If you are shipping multiple gifts, each shipping address and each gift box must be its own individual order.
If you are looking to send gifts to multiple clients, team members, etc, please contact us! We'd love to work with you!
WHERE ARE YOUR PRODUCTS MADE?
All Sweet Water Decor items are designed in Charlotte, NC and all of supplies are purchased in the USA.
CANDLE CARE? WHAT'S THAT?
Candle care are methods used to ensure a clean + safe burn as well as maximize the life of your candle.
Before each time you light your candle, trim your wick to 1/4" and burn your candle no longer than 4 hours at a time.
Always burn your candle until the wax pool reaches the side of the jar to prevent tunneling.
Enjoy your candle until 1/2" of wax remains at the bottom of the jar. Do not burn your candle with less than 1/2" of wax remaining. Lighting a candle without enough wax can cause the jar to overheat.
Keep candles away from fans, open windows, hot surfaces, children, and pets.
HOW SHOULD I EXTINGUISH MY CANDLE?
Using a wick dippers to gently dip the wick into the wax and pull the wick back out is the recommended way to extinguish your candle to avoid smoke.
Also using the lid is recommended to extinguish your candle. Blowing it out could knock soot off the wick and turn the wax black.
WHAT KIND OF WAX DO YOU USE?
Our wax is a USA made, 100% soy wax with no additives . It is made with US grown soy, kosher, and has a great scent throw! Our wax is beeswax free and coconut wax free.
WHAT ARE YOUR CANDLE WICKS MADE OF?
We use 100% cotton wicks!
WHAT KIND OF FRAGRANCE OILS DO YOU USE?
We use a combination of essential oils and premium fragrance oils. All of our fragrances are 100% non-toxic and free of phthalates. Our Oils pass California's Prop 65!
HOW STRONG ARE YOU CANDLE SCENTS?
We use the highest scent to wax ration possible to ensure a full fragrance. We do not use toxic chemical boosters found in many commercial candle brands so our candles do not have overpowering scents. We recommend using multiple candles if using in a larger space or a room with high ceilings.
Can't find what you're looking for?
Send us an email and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at firstname.lastname@example.org