Privacy Policy

At Grand Candles LLC, we take your privacy seriously and are committed to protecting the personal information that you provide to us. This privacy policy explains how we collect, use, and disclose your personal information, including how we may use text message marketing to communicate with you.

Information We Collect We may collect personal information from you when you visit our website, make a purchase, sign up for our newsletter, or participate in our text message marketing program. This information may include your name, email address, phone number, billing and shipping address, and payment information.

How We Use Your Information We may use your personal information to process your orders, provide customer service, send you promotional materials and updates, and improve our website and products. If you have provided your phone number, we may also use it to send you text message marketing communications, such as alerts about new products, sales, and promotions. You may opt-out of text message marketing at any time by replying STOP to any text message.

How We Share Your Information We do not sell or rent your personal information to third parties. However, we may share your information with our service providers who help us process orders, fulfill deliveries, and send marketing communications. We may also share your information if required by law or in response to legal requests or process.

Third-Party Links Our website may contain links to third-party websites, such as our social media pages. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review their privacy policies before providing any personal information.

Data Retention and Security We will retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. We use reasonable security measures to protect your personal information from unauthorized access, disclosure, or destruction.

Changes to this Privacy Policy We reserve the right to modify this privacy policy at any time. Any changes will be posted on our website, and your continued use of our website and services following the posting of any changes will constitute your acceptance of such changes.

We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us.

Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.

Contact Us If you have any questions or concerns about our privacy policy, please contact us at sales@grandcandles or by phone or text at (866) 699-5021