Terms of Service

Terms of Service

Please read these terms of service ("Terms") carefully before using the Grandcandles.com website ("Website") and purchasing our products. By accessing or using the Website, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Website.

  1. Products and Orders All of our products are subject to availability, and we reserve the right to limit the quantities of any products we offer. We may reject any order or cancel any order that we determine, in our sole discretion, to be fraudulent or in violation of these Terms.

  2. Pricing and Payment All prices listed on the Website are in US dollars and do not include applicable taxes or shipping fees. We reserve the right to change our prices and fees at any time without notice. Payment for all orders must be made in full at the time of purchase.

  3. Shipping and Delivery We will make every effort to ship your order within the estimated time frame indicated on the Website. However, we are not responsible for any delays or losses caused by shipping carriers or other factors beyond our control.

  4. Returns and Refunds We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, you may return it for a full refund within 30 days of receipt. Please see our Returns and Refunds policy for more information.

  5. Intellectual Property All content on the Website, including text, graphics, logos, images, and software, is the property of Grandcandles.com or our content suppliers and is protected by United States and international copyright laws. You may not copy, reproduce, distribute, or create derivative works from any content on the Website without our express written consent.

  6. Limitation of Liability In no event shall Grandcandles.com or its affiliates be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Website or our products. Our liability to you in any circumstance is limited to the purchase price of the product you purchased from us.

Mobile Terms of Service

By consenting to Grand Candles’s SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

For any questions, please text HELP to the number you received the messages from. You can also contact us at sales@grandcandles.com

We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honoring requests made in such messages.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

Your right to privacy is important to us. You can see our Privacy Policy to determine how we collect and use your personal information.