Refund Policy

Refund policy

Returns 
Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
Any item that is returned more than 10 days after delivery

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@grandcandles.com.

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@grandcandles.com and send your item to: 11330 Smoke Tree Lane Charlotte NC 28226, United States.

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping 
To return your product, you should mail your product to: 111330 Smoke Tree Lane Charlotte NC 28226, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

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SUSTAINABLE SOY WAX

Soy wax is a sustainable, biodegradable, and earth-friendly choice that’s free of carcinogens and toxins that may be found in other wax products. It’s also a clean-burning solution that doesn’t produce carbon soot like petroleum-based paraffin wax. Because our soy wax candles burn cooler, they can also last up to 50% longer than paraffin wax candles. Grand Candles soy candles will burn clean and slow for up to 100 hours.

FRAGRANCE OILS

We collaborate with multiple high-end fragrance houses based in the United States to create our bespoke scents. Our fragrance oils are derived from both natural and high quality synthetic ingredients. We source only phthalate-free fragrance oils, which means they are non-toxic to burn. Research has shown that phthalates may be harmful to one's health and may cause birth defects.

OUR WICKS

We use only cotton core wicks primed with beeswax, as all the components are sustainable - cotton and beeswax. Other wicks on the market include metal core wicks which use tin, aluminum, or lead - non-renewable resources. However, lead core wicks were banned in the United States in 2003. There are also wicks available that are primed with petroleum, which we do not use for the reasons listed above about paraffin wax.